Privacy Policy

1. Introduction

Welcome to Galaxy Call Centers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us. Our primary goal is to ensure that your privacy is safeguarded as we conduct our cold calling services.

2. Information We Collect

2.1 Personal Information

We collect personal information necessary for providing our cold calling services, which may include:

• Contact Information: Name, phone number, email address, and mailing address.
• Business Information: Company name, job title, and industry information.
• Interaction Data: Information about your interactions with our calls, including call duration and response details.

2.2 Technical Data

We may also collect technical data related to your use of our services, such as:

• Device Information: IP address, browser type, and operating system.
• Usage Data: Details of your interactions with our website and services.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Conduct Cold Calling: To reach out to you for promotional, informational, or survey purposes related to our clients' offerings.
• To Improve Our Services: To analyze interaction data and improve our calling strategies and overall service quality.
• To Communicate With You: To respond to inquiries, provide updates, and notify you about changes to our services.
• For Compliance and Legal Obligations: To comply with legal requirements and respond to legal requests.

4. How We Share Your Information

We may share your information in the following circumstances:

• With Our Clients: To provide cold calling services on behalf of our clients.
• With Service Providers: To perform functions on our behalf, such as data processing, IT support, or analytics.
• For Legal Reasons: When required by law, regulation, or legal process, or to protect the rights, property, or safety of our company, clients, or others.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. Despite these measures, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You may request access to or correction of your personal information held by us.
• Opt-Out: You may opt out of receiving further cold calls from us by following the instructions provided during the call or contacting us directly.
• Request Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Phone: (888) 928-9592